Terms and Conditions

Fees & Waiting Time: All deposits are subject to our Cancellation Policy. A cleaning and sanitation fee of $500 applies if the vehicle requires professional cleaning due to spillage or soiling. For non-airport bookings, waiting time charges will apply after the first 15 minutes of the scheduled pickup time. Passenger Conduct & Safety: For safety and legal compliance, the consumption of food, alcohol, or drugs, and smoking are strictly prohibited inside the vehicle. Standing through the sunroof or exceeding the vehicle’s seating capacity is illegal. The driver reserves the right to terminate the transfer immediately without refund in the event of misconduct, unsafe behavior, or blatant indiscretion. Liability & Damages: The client assumes full financial responsibility for any damage caused to the vehicle by themselves or other passengers. The company is not responsible for any personal items left in the vehicle, nor shall it be held liable for delays or service interruptions resulting from mechanical breakdowns.

If you need to make any changes to your booking after it has been confirmed, we can only accommodate these changes based on our availability. MNMRiDEZ and our partners reserve the right to apply a fee for any modifications to your booking. This fee is on top of any other costs that may arise due to the changes you request.

Food & beverages, excluding bottled water, are not to be consumed in the vehicle.

Please note that credit card surcharges may be applied based on the policies of the local Customer Service Centre where your service was provided.

When services are paid for using a credit card, the buyer agrees to pay the total amount billed or to make payments over time, following the credit card issuer's standard payment policy.

Our chauffeurs will at all times drive at safe and sensible speeds and in accordance with legal speed limits, traffic and current road conditions and furthermore the driver reserves the right to deny access to a venue they feel may put the passengers and vehicle in an unsafe situation.

If you or the passenger change the original plan by adding more time or stops to your booking, the person who hired the service will need to cover the additional charges from MNMRiDEZ and our partners for the extra time or stops added.

If there are any additional charges for changes or more time (as mentioned earlier), the passenger needs to pay these extra fees directly to the chauffeur, either before the service ends or right after. If your MNMRiDEZ account or a credit card was used for the initial booking, these additional costs can also be charged to that account or card.

MNMRiDEZ, along with its operators and licensees, holds insurance that covers passengers. This coverage focuses on public liability, not travel insurance. While we strive to protect your personal belongings, we cannot be held responsible for any loss or damage to them. We recommend ensuring you have adequate insurance for any personal items you bring into our vehicles.

MNMRiDEZ and its partners do not take responsibility for any personal items that are lost or left behind. If you forget something in the vehicle, we'll do our best to return it to you, but you'll need to cover any delivery costs. Alternatively, you can pick up your items from our Customer Service Centre.

Our sedan has a maximum luggage capacity of two (2) normal-sized suitcases (equivalent to check-in size for a plane) in addition to two (2) pieces of hand luggage/soft luggage (carry-on size for a plane). Alternatively, it can accommodate one (1) large suitcase along with one (1) set of Golf Clubs and one (1) soft luggage. If passengers anticipate having more luggage than what a sedan can accommodate, we recommend considering booking a larger vehicle such as a People Mover with a trailer. Any additional luggage transfer beyond the sedan's capacity will result in extra charges for the client, with prices available upon request at the time of booking. For safety reasons and in compliance with transportation regulations, no suitcases will be transported inside the passenger area of the vehicle.

Extra charges will be added for any additional pickups or drop-offs along the way, unless they were included in your initial quote.

Rest assured, MNMRiDEZ and its partners always take careful steps to ensure punctual service. But if our chauffeurs are delayed for any reason, we, including our operators and licensees, cannot be held responsible.

Pets are generally not allowed in the vehicles. The only exceptions are guide dogs or hearing dogs, and in these cases, the passenger must bring a blanket or mat for the pet.

When you receive a quote from MNMRiDEZ, the price is based on current rates and what's available at the moment you decide to book, with all prices including GST. It's important to know that MNMRiDEZ, along with its Operators & Licensees, may need to adjust prices without prior notice if there are any changes in airport charges, road and bridge tolls, entry fees, or parking charges. Additionally, for airport pickups, we monitor flight arrivals closely. Should there be any delays causing passengers to be late to the pickup point beyond their control, be aware that additional charges will apply for every 5 minutes or part thereof of delay after arrival at the terminal.

In Australia, it's a legal requirement for all passengers to wear seat belts in vehicles where they are provided. This rule must be followed without exception whenever the vehicle is moving.

According to state law, smoking is strictly prohibited inside any MNMRiDEZ vehicle. If any passenger is caught smoking in a vehicle, either owned by MNMRiDEZ or operated by our service providers, charges may be applied. This decision is at the discretion of the chauffeur or MNMRiDEZ.

When booking for special occasions such as weddings, school formals, sporting events, and concerts, you have the option to pay the full amount upfront or just a deposit. Should you opt for a deposit, the rest of the payment needs to be completed either before the event begins or at its end. Remember, additional fees might be added for bookings related to these special events. To secure any booking, we will need your credit card details.

MNMRiDEZ, along with our Operators and Licensees, may engage other approved car hire, limousine, or bus service providers as necessary. We ensure these subcontracted providers meet our strict quality standards, having pre-qualified them to offer services on behalf of MNMRiDEZ. Throughout any booking, these providers operate under the continuous supervision of MNMRiDEZ and our team to guarantee the high level of service you expect from us.

In the event that a vehicle requires professional cleaning due to customer-related incidents such as vomiting, spillage of food or liquids, bodily fluids, or any other hygiene-related contamination, a cleaning fee of $500 will apply. This fee covers specialised sanitation and professional detailing. It does not apply to standard day-to-day cleaning that forms part of normal Business-As-Usual vehicle upkeep.